Refund & Cancellation Policy

Subscription and renewal

• DLRadar does not offer a free trial. A subscription starts when you complete checkout, and the first charge is the selected plan’s monthly amount, made at that time.
• The plan then renews automatically at the regular monthly amount unless canceled before the renewal date.
• You may cancel at any time before renewal.

Billing and cancellation

• Subscription fees are billed monthly on the calendar day the subscription was created.
• Cancellation stops future renewals. You retain access through the end of the current paid period.
• To cancel, use your account billing settings or contact billing support at support@dlradar.com.

Refunds

• Refund requests are reviewed according to this published refund policy.
• Stress Points already spent on unlocks are consumed and are not refundable.
• The live board at dlradar.com is free to view, is not a subscription, and nothing is charged for viewing it.
• Where a refund is granted, it applies to the unused portion of a current billing period at our discretion and as required by applicable law.

Data lists: one-time purchase or monthly subscription

• One-time purchase: one file for the package and geography you choose, built from the data DLRadar holds on the purchase date (the "as of" date shown before you pay). It does not update afterwards.
• Monthly subscription: the same package and geography, rebuilt with the latest data at least once a month and charged every month on the day you subscribed until you cancel. Cancelling stops future charges; you keep access until the end of the month already paid.
• The price, the estimated record count, the columns and the as-of date are shown on the package page before you pay. The record count is an estimate; the delivered file may contain more or fewer rows.

Data lists: all sales are final, no refunds

Data files are delivered digitally the moment payment completes and cannot be returned. Every data list purchase and every data list subscription charge is therefore final and non-refundable, including for:

• change of mind, a purchase made by mistake, or the wrong package or geography;
• a record count, coverage or field fill rate different from the estimate or from what you expected;
• records that later change, are corrected, cancelled, postponed or withdrawn at the source (for example a cancelled foreclosure sale);
• files you did not download, did not use, or that did not produce the result you hoped for;
• any part of a subscription month, including the month in which you cancel.

The only exceptions, which must be raised within 14 days of the charge at support@dlradar.com:

• a duplicate charge for the same order: the duplicate is refunded;
• a file that was not delivered or cannot be opened: we first rebuild and redeliver it, and if we cannot deliver a working file within 5 business days that charge is refunded;
• a refund that applicable law requires despite this policy.

If you dispute a valid charge with your card issuer instead of contacting us, we may suspend the account and its downloads while the dispute is open. How to read the data and how you may use it are set out in the Terms of Service, "Data list purchases".

No guaranteed outcome

DLRadar provides intelligence and workflow infrastructure only. There is no guaranteed investment, funding, acquisition, profit, or other financial outcome, and no such outcome is a basis for a refund.

Contact

Billing and refund questions: support@dlradar.com. See also our billing terms.