Support

Contact support

Email support@dlradar.com or use our contact form. We typically respond within 1–2 business days.

DLRadar · Sheridan, Wyoming, United States.

Common topics

• Billing & cancellation — see billing terms and the refund & cancellation policy.
• How scores work — see the methodology and data sources.
• What the product looks like — see real product screenshots and a live ZIP Stress Report.
• Privacy & data deletion — see the privacy policy.

What to include when you contact us

To resolve your question in the first reply, include the email address on your DLRadar account, the plan you are on, and the exact page or feature involved — for example a specific ZIP Stress Report, a lead unlock, or an invoice. For billing questions, note the date and amount of the charge; for data questions, include the county, ZIP, or parcel you were reviewing. Screenshots, with any private details redacted, help us reproduce and fix issues faster.

How often the data refreshes

Public county, insurance and bank pages are rebuilt monthly from their source tables, and each page states the as-of month of the data it shows. Florida property records refresh on their own cycles: the tax-collector feed at least monthly, court and clerk records as each county publishes them. Packaged list files are withdrawn from sale automatically when any dataset behind them falls outside its freshness window, and return when it refreshes.

Workstation

The Workstation is the installed application for handling sensitive documents locally; any signed-in user on a plan can download it from the account area, and the number of Workstations running at the same time is what a plan's seat count limits. Workstation files stay on your device; the cloud keeps workflow metadata only.

Plans

For plan details and to start, see pricing.